We got back from our Melbourne trip, and thank you for all the arrangements made. It was our first package tour with undefined and we enjoyed ourselves very much with the rest of the group. Joe Gwee, our Tour Leader, was excellent and we do look forward to our next trip with undefined.

I would like to commend our Tour Leader Cynthia Ng for her professionalism, service excellence and attentiveness to our needs.

When I caught a slight cold, she made ginger tea for my breakfast and made sure that I was taken care of. She also made sure that the other senior citizens in the group were treated with kindness and consideration. We were impressed by her willingness to go the extra mile to bring a smile to our faces.

I travel by undefined almost every year and she is by far the most customer oriented your leader I have ever met in the past 7 years.

The local tour guide is an excellent storyteller, and took the trouble to introduce us to the history and culture of Taiwan. The coach driver Mr Chin is also a skilful and obliging professional who made our travel as comfortable as possible.

I am happy with the whole experience. Only minor grouse - we don’t need pork trotters for so many meals. The menu at the aboriginal restaurant could have included their famous baked chicken in the barrel.

Morocco is an exotic country to visit but it is never in my bucket list.However Yong Zheng (Tan) strongly recommended me to joinTo view the beautiful sunset in Sahara desert was an “eye to behold” and riding on camel was an interesting experience.Understand this was the project of Tevin and we’re the “pioneer” group.

Yong Zheng responded to my email, replied with detail tour cost/itinerary and he is friendly/helpful.I had rejected Yong Zheng twice to join the tour.The package tour was good and worth every single cent, definitely no regret paying more.I missed the tour briefing and Kelly (Koh) gave me counter briefing in detail.She is friendly/sweet, able to answer all my queries and offered valuable advices on travel tips.

So glad Tevin (Ong) was our tour leader and he provided excellent services.Listed below, my observations..Before departure Tevin introduced himself, weather forecast in Morocco and check-list to pack.He’s organised, getting key to our hotel room was a breeze and he arranged morning calls for us.Fulfilled my requests for aisle seat / no beef and mutton in my meals / hotel rooms to be near lift and non-smoking area.Tevin take good care of the elderly in our group.Escorted us to our hotel room when the surrounding area was in darkness and difficult for us to find our rooms.Provided us with sambal chilli so that we had good appetite to enjoy our meals.Sent us photos taken by him or the photographer.During toilet breaks, Tevin willingly gave us local coins when we don’t have any to enter the toilets.Before the coach travelled to next destination, Tevin head-count us to ensure no one is missing.He also counted our no. of luggage, at the hotel lobby and inside the coach.We were reminded to beware of pick-pockets and look after our handbags.During long journey, Tevin entertained us with song requests and we watched a movie (video) called "Casablanca".

The local guide Abdoule Abdessamad from MTM impressed me with his historical knowledge of Morocco.He’s very professional / well-organised / experienced / responsive and answered all our queries / questions on Morocco and the cities.I noticed he also helped the driver to load/unload our luggage.To our surprise, he can speak Mandarin very well.

Coach driver drove us safely from one location to another and helped to handle our luggage (taking in/out from coach/hotel).Thanks to the driver’s skill, we had smooth rides on certain winding / mountainous roads.

It’s a “bonus” when Anna Lee came on board our coach and her presence brighten our day.

My relatives/friends/colleagues were excited to hear about my trip upon my return and I strongly recommended Chan Bros to them.

Your customer is your walking advertisement.

Kudos to you Mr Chan for you have staff like Tevin / Yong Zheng / Kelly, they are the “GEMs” of your company.It’s the professionalism and excellent service of your staff that your customers return for more package tours.

I had good experience with your staff, our SG tour leader Ms Vicky. She is very helpful , friendly and a systematic leader who always look out for us ensuring that no one had been left out. She will always inform us well ahead of the hotel room etc. She is a great guide. Would recommend her to be the best staff for this month or year of the year. She deserve to be awarded.

The other 2 persons I wish to compliment are the driver Mr Yamashita, he is a very careful n steady driver and the bus he drove is always clean and tidy every single day. He was on this bus when we we having lunch or during our sightseeing. He was a very responsible man and we felt very secure of his great driving professionalism.

Another person to compliment is our Hokkaido local guide, Mr Seki. He is also a rear gem asset to undefined Travel. He also has a very good positive attitudes towards his work. Is a great time keeper and fair person. Also a great planner who can plan very well. With his guide we are able to enjoy the delicious food in Hokkaido. He is also very helpful and very caring guide. We feel very comfortable with him as he is also a very caring person. He blends very well with all of us:- 30 pads.

I would also strongly recommend Mr Yamashita and Mr Seki to be awarded for the best employee of the month and even for the year end award if there is any.

I enjoyed this trip very much.

Thank you for the 3 great wonderful peoples who made my trip a great one which I have never come across before.